$349 Billion Could Move Through a Much Smarter Checkout
A new report reveals that retailers are losing billions by failing to present the right financing offers during the checkout process.
Curated by Financing Your Way from original reporting by PYMNTS. Summary is AI-assisted and editorially reviewed — see our editorial standards.
Your checkout process might be leaving a massive amount of money on the table. New research suggests that up to $349 billion in consumer spending is lost because retailers aren't presenting the right financing and credit offers at the exact moment of purchase. For most operators, the issue isn't a lack of financing options. The problem is visibility. Many shoppers are never even aware that a Buy Now, Pay Later (BNPL) or merchant credit card option exists until it is too late in the journey. Modernizing your 'basket' means more than just a faster payment button. It requires a 'smarter' checkout that analyzes the items in the cart to trigger relevant financial offers. For example, if a customer exceeds a certain price threshold, the system should automatically highlight monthly payment plans rather than just listing payment icons. High-intent shoppers are often looking for tools to manage their cash flow. If they don't see those tools immediately, they are significantly more likely to abandon the cart or reduce their total spend to match what they can pay upfront. This is especially true for retailers in high-ticket categories like home improvement or automotive, where financing is a primary decision driver.
Source: PYMNTS
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