43% of Consumers See Digital Wallets in Their AI Shopping Future

Digital wallets are moving from a convenience to a necessity for closing sales. New data shows that 43% of consumers expect digital wallets to be the primary way they interact with AI-driven shopping in the near future. For retailers, this means the 'checkout friction' problem is evolving. If your store doesn't support the specific wallet a customer uses, they are increasingly likely to abandon their cart rather than fetch a physical card. This shift is particularly important for high-ticket merchants. Customers are looking for seamless transitions between discovering a product and securing financing or payment. The integration of AI means shoppers will soon use digital assistants to find products and authorize payments in one motion. If your financing options aren't integrated into these digital wallet ecosystems, you risk being invisible to a large segment of tech-savvy shoppers. The hidden cost of a poor digital checkout experience is no longer just a lost sale today; it is the loss of a customer who is moving toward an automated, wallet-first shopping habit.

Source: PYMNTS

← Return to the library· Submit a correction