Banks are giving AI agents more work while keeping a close eye on how far they can go

Major banks and lenders are moving past simple chatbots to 'agentic AI'—systems that don't just answer questions but actually execute financial tasks. For retailers and service providers, this means the financing process is about to get much faster and more automated. Over half of financial firms are now adopting these tools to handle backend operations. Instead of waiting days for a manual review of a complex credit application, AI agents are beginning to manage the paperwork, verify data, and move approvals through the pipeline without constant human intervention. However, lenders are being cautious. They are currently keeping these 'agents' on a short leash to avoid regulatory mistakes or biased lending decisions. For your business, this shift suggests that point-of-sale financing will become increasingly frictionless. As lenders trust AI to execute tasks like income verification and risk assessment, the 'time-to-yes' for your customers should shrink. Expect your financing partners to roll out more automated pre-qualification tools and faster dispute resolution systems as they integrate these autonomous agents into their credit workflows.

Source: Tearsheet

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