Experian accelerates AI-first experiences with ServiceNow

Experian is significantly expanding its partnership with ServiceNow to integrate generative AI across its operations. For retailers and service providers, this signals a major shift in how credit data and lending decisions will be handled in the near future. The goal of this expansion is to use AI to process data faster and more accurately, which ultimately trickles down to the merchant level as faster approvals and better-integrated financing workflows. When major credit bureaus like Experian automate their internal technology 'plumbing,' it directly impacts the speed of consumer credit decisions at the point of sale. This move suggests that Experian is preparing for a world where lending is near-instant and deeply embedded into the merchant's existing software. Retailers should expect their financing tools to become smarter and less reliant on manual entry as Experian’s data becomes more accessible through automated platforms. The focus here is on reducing friction. By modernizing their back-end with AI, Experian is aiming to provide more reliable uptime and quicker responses for the thousands of lenders that power consumer purchase programs.

Source: Finextra — Lending

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