How Casap is rethinking dispute resolution with agentic AI

Managing chargebacks and payment disputes is often a slow, manual drain on your business resources, sometimes taking up to 90 days to settle. Casap is using 'agentic AI' to automate this entire cycle. Unlike basic chatbots, these AI agents actually perform tasks like gathering evidence, detecting fraud, filing chargebacks, and communicating with your customers. For a retailer, this means significantly less time spent on paperwork and a faster return of disputed funds. For operators, the primary benefit is the compression of the resolution timeline. When a customer disputes a purchase, the AI can intake the claim and cross-reference transaction data instantly. This reduces the 'waiting game' that often frustrates both the merchant and the consumer. By automating the evidence-gathering phase, your staff doesn't have to manually hunt for receipts or shipping confirmations. The system is designed to handle the heavy lifting of compliance and communication, allowing your team to focus on sales rather than back-office administrative hurdles. As consumer financing and BNPL continue to grow, having an automated way to handle the inevitable increase in disputes will be a key operational advantage.

Source: Tearsheet

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