Nationwide rips out legacy systems and migrates 15 million customers to new core platform

Nationwide has completed a massive digital overhaul, moving 15 million customer accounts off aging legacy systems onto a new cloud-based core platform developed with Microsoft. While this is a backend banking move, it serves as a critical signal for retailers and service providers who rely on seamless consumer financing. Older systems often cause friction during the credit application process, leading to slow approvals or technical timeouts at the point of sale. This migration allows for faster data processing and more reliable uptime. For businesses offering financing, this modernization means their banking partners are becoming more agile. The new platform enables the lender to roll out new financial products and personalized credit offers much faster than before. Instead of waiting months for a system update to support a new promotional rate or a Buy Now, Pay Later (BNPL) feature, cloud-based cores allow for near-instant deployment. It also improves the security and stability of the transaction flow, ensuring that when your customer hits 'apply' for a loan, the system won't hang due to outdated infrastructure. As more major lenders follow this path, expect a smoother, more app-like experience for your customers during the checkout process.

Source: Finextra — Lending

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