NatWest Boxed and Mettle CTO Wayne Freeman leaves

This leadership change at NatWest Boxed signals a period of transition for one of the major players in the Banking-as-a-Service (BaaS) space. NatWest Boxed is the technology engine that allows non-financial brands to offer consumer financing, embedded lending, and digital credit products directly at the point of sale. When a Chief Technology Officer departs a major BaaS provider, it often impacts the roadmap of product updates and the speed at which new financing integrations are rolled out for retail partners. For retailers and operators, this news serves as a reminder of the 'platform risk' involved in embedded financing. Your ability to offer credit to customers often relies on the stability and leadership of these behind-the-scenes technology providers. While a single executive departure doesn't mean a platform is failing, it can lead to shifts in technical support quality or delays in new feature releases. Business owners using integrated financing through NatWest or its partners should keep a close eye on their integration's performance during this leadership handoff. Ensure your customer service teams are aware of any potential (though unlikely) technical downtimes as the new leadership settles in and re-evaluates the technical infrastructure.

Source: Finextra — Lending

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