PayPal isn’t agile enough, CEO says

PayPal is undergoing a major internal overhaul to speed up product development and fix what its CEO calls a lack of 'agility.' For retailers who rely on PayPal and Venmo for customer financing, this signals a shift toward more integrated, faster-moving payment tools. The company is moving away from a siloed structure to ensure its various services work better together at the point of sale. What does this mean for your shop? You should expect PayPal to roll out updates to its checkout experience and 'Pay Later' features more frequently. The goal is to reduce friction for your customers and increase conversion rates. If you have found PayPal’s merchant tools clunky or slow to update in the past, these changes are designed to address those exact pain points. The CEO is pushing for clearer accountability, which should translate to better support and more reliable performance for the merchants who use their platform to drive high-ticket sales.

Source: Payments Dive

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