ToneTag launches voice-first bank assistant for Indian market

ToneTag has launched a voice-first business assistant called eKosha, designed to turn any retail counter into a digital banking hub. For retailers, this represents a shift toward hands-free commerce management. Instead of navigating complex banking apps or hardware, store owners can use voice commands to check transactions, settlements, and customer payments in real-time. The technology uses sound-based communication, meaning it doesn't require high-end smartphones or expensive new hardware to function. For operators, this tool simplifies the checkout process and back-office reconciliation. It allows staff to confirm payments instantly without leaving the customer or touching a screen, which is a major speed advantage during peak hours. While currently launching in India, the trend toward voice-activated financial services indicates where the global merchant payment landscape is heading. It reduces the technical barrier to entry for small businesses that want to offer modern digital payment options but struggle with traditional digital interfaces. This tool essentially acts as a virtual branch manager, handling the 'heavy lifting' of financial data so you can focus on the customer standing in front of you.

Source: Finextra — Lending

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