US Faster Payments Council release guide on navigating non-value messaging for instant payments

This news signals a major shift in how you will communicate with customers during the payment process. The U.S. Faster Payments Council has released new standards for 'non-value messaging' in instant payments. For retailers, this isn't just back-end tech talk. It is about the information that travels alongside a transaction without moving actual money. Think of things like payment requests, status updates, and confirmations. As instant payments like FedNow and RTP become more common in retail, these messages will replace traditional receipts and manual follow-ups. The new guide helps payment providers standardize how they handle these alerts. For your business, this means fewer disputes and better tracking. You will be able to send a digital request for payment that the customer can approve instantly. Once they pay, you get a real-time notification that the funds are cleared. Adopting these standards will eventually reduce the 'black hole' period where a customer has paid but your system hasn't updated. It bridges the gap between the sale and the settlement. If you are currently offering financing or monthly payment plans, these messaging standards will make it easier to automate reminders and successful payment alerts. Operators should check with their payment processors to see when these standardized instant messaging features will be integrated into their point-of-sale terminals.

Source: Finextra — Lending

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