3 Data points that are resetting expectations for AI, treasury, and payments

AI is coming to consumer finance, but it is not a magic fix for your office workflows yet. New data from UC Berkeley shows that even top-tier AI agents fail a majority of real-world work tasks. For retailers, this means you should be cautious about replacing human staff in your financing or billing departments with fully automated AI systems right now. While AI excels at simple data entry, it still struggles with the complex nuances of individual customer credit disputes or multifaceted payment issues. However, the role of payments is shifting from a back-office expense to a strategic growth tool. Modern businesses are starting to view their choice of payment providers as a way to improve liquidity and enhance the customer experience. If you are stuck using legacy payment systems that don't offer flexible financing or instant bank transfers, you are likely falling behind your competitors. Consumer expectations are being reset by companies that offer seamless, technology-driven checkout experiences. To stay competitive, evaluate your current technology stack to ensure it supports the speed and flexibility that today's shoppers demand, while keeping a human eye on the administrative side of the business.

Source: Tearsheet

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