CEOs fear they’re underinvesting in AI

AI is no longer a luxury for retail tech stacks. It is becoming the foundation for how you convert customers at the point of sale. A new survey of CEOs shows a growing fear: businesses are falling behind because their legacy systems can't handle modern AI tools. For a retail operator, this isn't just about chatbots. It is about the technology that approves your customers for financing in seconds. If your current financing platform feels slow or results in too many rejections, it likely lacks the predictive AI capabilities being adopted by your competitors. CEOs are realizing that underinvesting in this area leads to 'tech debt'—a situation where old software prevents you from using new, profitable features. In the world of consumer finance, AI helps lenders say 'yes' to more buyers without increasing risk. To stay competitive, you should evaluate if your current lenders use AI-driven underwriting. The gap between businesses using smart technology and those relying on manual or legacy systems is widening. Don't let your technology foundation be the reason a customer walks out for a competitor who offers instant, AI-optimized credit terms.

Source: Retail Dive

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