Emerging Payments Technologies: What Will the Direction of Travel Look Like?

The future of how your customers pay is shifting toward automation and 'invisible' transactions. New industry research highlights two major trends: Agentic AI and tokenized money. For retailers, this means the checkout process as we know it is evolving. Agentic AI refers to smart assistants that don't just search for products but actually execute the financing and payment steps on behalf of the customer. Imagine a customer’s digital assistant negotiating the best BNPL terms or selecting a specific financing plan based on a pre-set budget without the customer needing to manually enter data at your POS. Simultaneously, tokenization is moving beyond just security. It is paving the way for programmable money. This could allow for more automated, secure, and instant lending approvals at the point of sale. For operators, these technologies promise to reduce friction even further than current one-click solutions. However, they also require a shift in how you think about customer loyalty and data. If an AI agent is making the payment decision, your financing offers need to be competitive and easily 'readable' by these automated systems. The goal is a world where payment and financing are embedded so deeply into the journey that they become secondary to the purchase itself.

Source: Finextra — Lending

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