Episode Six and Decisionly on AI-powered dispute automation for card issuers

This partnership between Episode Six and Decisionly brings advanced AI to the back-office side of credit and debit card issuing. For retailers and service providers who offer branded financing programs or store cards, this is a significant operational upgrade. The new system automates the tedious process of managing transaction disputes and chargebacks. Instead of manual reviews that take weeks, AI-driven automation helps resolve customer disputes faster and more accurately. For the merchant, this means fewer headaches when a customer questions a charge. Speedier dispute resolution improves the overall customer experience and keeps your financing program running smoothly. It also reduces the operational costs for the banks and lenders you partner with. In the long run, this technological shift makes card programs more sustainable and less prone to the 'clutter' of unsolved transaction errors. If your current financing partner struggles with chargeback transparency or slow dispute timelines, this technology represents the new industry standard they should be aiming for.

Source: Finextra — Lending

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