Starling unveils AI-powered 'talk to transact' feature

Starling Bank is introducing a new way for customers to handle money: by talking to their banking app. This 'talk to transact' feature uses artificial intelligence to turn voice commands into actionable payments. For retailers and merchants, this signals a shift in how consumers expect to interact with their finances. As voice-activated technology moves from simple smart home tasks to complex financial movements, the friction between a customer wanting to buy and completing the transaction is shrinking. While currently focused on peer-to-peer and bill payments, this technology paves the way for voice-verified shopping and financing applications. Imagine a customer in your store or on your site being able to apply for a payment plan or finalize a BNPL installment simply by speaking. This reduces the need for manual data entry on small screens, which is a major point where customers abandon their carts. Retailers should watch this space closely as it indicates that the next generation of 'one-click' checkout will likely be voice-activated and AI-driven.

Source: Finextra — Lending

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