As a business owner, you know that customer satisfaction is everything!
Customers are more likely than ever to publish their experience online through Facebook or Yelp. This means one bad customer service experience can potentially deter other potential customers from choosing your business when they search online. If you are looking to increase customer satisfaction, here are 5 ways.
Offer flexible payment options
If you are like the typical business you accept cash, debit, or credit. This means your customers must have funds available today in order to make a purchase from you. This can be discouraging to customers, especially in the holiday season when money is tight. Consumers want to have flexibility and consumer finance is a great way to meet this need. Financing Your Way offers consumer finance programs that allow your customers to buy now and pay later. The process is simple, your customers can even apply prior to making their purchase. Approvals are made in minutes and your customer can confidently shop knowing they have time to pay.
Train your staff
Your staff are the frontline for communication with your customers. When you offer consumer financing with Financing Your Way, we provide training for you and your staff. This training helps your staff to better understand your customers and the best time to introduce your flexible payment options. This training helps staff to be prepared for difficult sales situations and respond with a focus on resolution to ultimately make the customer satisfied.
Create a rewards program
Rewarding your customer for their repeat business is a great way to earn loyalty and improve satisfaction. A rewards program can be as simple as a punch card or you can opt for a third party text message based rewards program. Once implemented you will immediately notice customers who love your product or service returning more frequently.
Learn from feedback
Your customers are always providing feedback. At times it is in the form of complaints. Listen to the feedback no matter how harsh the criticism because it is chance to learn and improve. Take the time to understand these complaints and create solutions.
Ask for reviews
When your customers learn you offer flexible payment options they will want to tell the world about their amazing experience. Asking for reviews isn’t cheating the system, so don’t be afraid to encourage your customers to tell the world about their grand experience!