Pay Later Credit Option May Have to Win Over the Algorithm First

As AI shopping assistants become more common, your customers may no longer be the ones choosing how to pay at checkout. Instead, algorithms will analyze financing offers and select the 'best' option for the buyer automatically. This shift changes the game for retailers. Usually, you win customers by placing Buy Now, Pay Later (BNPL) logos on your site. In the near future, you will need to ensure your financing programs are 'algorithm-friendly.' This means having clear data on interest rates, approval speed, and credit terms that AI can easily parse. For operators, this highlights a potential risk of losing personal connection with the customer during the payment phase. If an AI assistant favors a specific lender, that lender effectively becomes the gatekeeper of your conversion rate. Retailers will need to evaluate their financing partners not just on brand name, but on how well their technology integrates with digital assistants. The goal is to remain the preferred choice when an AI evaluates the 'cost of capital' for your customer in real-time. If your financing offers aren't competitive on a data level, an AI might steer a customer away from your store toward a competitor with better terms.

Source: PYMNTS

← Return to the library· Submit a correction